Reasons for Decision
Following the decision to discontinue the integrated customer services (ICS) project to consolidate contact centre contracts, the Agilisys contract needs to be extended as it expires on 3rd November 2017.
The two year extension period will give time to develop strategies such as contact/access and IVR/telephony/one number, implement digital changes, determine an appropriate operating model going forward and to understand what any new requirements/contract might look like before developing a specification or procurement/strategy.
Charlie Parker, Chief Executive,
Westminster City Hall,
64 Victoria Street
LONDON SW1E 6QP
Publication Date:
|
18 September 2017 |
Implementation Date:
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25 September 2017 at 5pm |
Reference:
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CMfES&C/8/2017-2018 |