Westminster City Council have developed a
Customer Experience and Digital Strategy to set out our ambitions
for the experience we want our customers to have when they contact
us, and how we will use technology to help us do this.
Decision type: Key
Reason Key: Significant impact on 2 wards or more;
Decision status: Recommendations Approved
Wards affected: (All Wards);
Notice of proposed decision first published: 11/12/2019
Decision due: 10 Feb 2020 by Cabinet
Lead member: Cabinet Member for Digital and Customer Services
Contact: Becky Chapman, Customer Experience and Insight Project Manager Email: firstname.lastname@example.org.
List Documents for Submission: Cabinet Report Appendix - Summary of engagement activity to inform the Strategy Appendix - Equalities Impact Assessment Customer Experience and Digital Strategy