Issue details

Customer Experience and Digital Strategy

Westminster City Council have developed a Customer Experience and Digital Strategy to set out our ambitions for the experience we want our customers to have when they contact us, and how we will use technology to help us do this.

Decision type: Key

Reason Key: Significant impact on 2 wards or more;

Decision status: Recommendations Approved

Wards affected: (All Wards);

Notice of proposed decision first published: 11/12/2019

Decision due: 10 Feb 2020 by Cabinet

Lead member: Cabinet Member for Digital and Customer Services

Contact: Becky Chapman, Customer Experience and Insight Project Manager Email:

List Documents for Submission: Cabinet Report Appendix - Summary of engagement activity to inform the Strategy Appendix - Equalities Impact Assessment Customer Experience and Digital Strategy