Issue details

Contact Centre and Online Service Improvements

The project scope is to redesign and improve the Councils contact centre technology offer and Online service provision.

Decision type: Key

Reason Key: Significant expenditure/savings;

Decision status: For Determination

Wards affected: (All Wards);

Notice of proposed decision first published: 26/07/2024

Anticipated restriction: Part exempt  - View reasons

Decision due: Not before 26th Aug 2024 by Cabinet Member for Communities

Lead member: Cabinet Member for Communities

Lead director: Executive Director of Finance and Resources

Department: Finance and Resources

Contact: Gerald Almeroth, Executive Director for Finance and Resources Email: galmeroth@westminster.gov.uk.