This paper seeks approval of a compliant direct award via the CCS digital marketplace (G Cloud 13 Framework RM1557.13) of a 3 year contract with an option to extend for a period of 1 year to Freshworks Technologies UK Limited (09338697) for the service of an IT Service Management (ITSM) platform and associated services. The platform will be used to streamline and improve the delivery of IT services to WCC.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 26/07/2024
Anticipated restriction: Fully exempt - View reasons
Decision due: Not before 5th Aug 2024 by Executive Director of Finance and Resources
Lead director: Executive Director of Finance and Resources
Department: Finance and Resources
Contact: Gerald Almeroth, Executive Director for Finance and Resources Email: galmeroth@westminster.gov.uk.