Issue details

New Service Desk Platform

This paper seeks approval of a compliant direct award via the CCS digital marketplace (G Cloud 13 Framework RM1557.13) of a 3 year contract with an option to extend for a period of 1 year to Freshworks Technologies UK Limited (09338697) for the service of an IT Service Management (ITSM) platform and associated services. The platform will be used to streamline and improve the delivery of IT services to WCC.

Decision type: Non-key

Decision status: Recommendations Approved

Notice of proposed decision first published: 26/07/2024

Anticipated restriction: Fully exempt  - View reasons

Decision due: Not before 5th Aug 2024 by Executive Director of Finance and Resources

Lead director: Executive Director of Finance and Resources

Department: Finance and Resources

Contact: Gerald Almeroth, Executive Director for Finance and Resources Email: galmeroth@westminster.gov.uk.

Decisions