Changes are proposed to the timeframe to escalate a complaint from Stage 1 to Stage 2. A new Unreasonable Complainant Policy is also proposed.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Notice of proposed decision first published: 10/01/2025
Decision due: Not before 10th Feb 2025 by Cabinet Member for Communities
Lead member: Cabinet Member for Communities
Lead director: Executive Director of Finance and Resources
Department: Finance and Resources
Contact: Martin Hinckley, Director of Revenues and Benefits Email: mhinckley@westminster.gov.uk.